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Frequently Asked Questions

Our professional maintenance team will perform a thorough inspection and ensure it is perfect for your move-in day including repairing/replacing appliances, carpet replacement/deep clean, and full paint or touch up.

Yes, we have a professional maintenance team on site every day, as well as after-hour emergency maintenance.

Maintenance addresses all requests within 24 hours. If your request requires additional work, they will communicate and provide updates until completion.

All requests are assessed by our Maintenance Manager and inspected upon repair within 24 hours.

No, but if you are not present, we will need permission to enter.

Yes, you are welcome to personalize your space. There will be no fees unless there is damage to your apartment after move out.

Our community provides complimentary resort and business amenities including a 24/7 fitness center, grilling stations, pool with jacuzzi, business center with computers & printers, and fun resident events.

The pool is open for swimming from 8 am - 10 pm.

Yes, parking is located on the 3rd level in our secured parking garage - key fob access only. This is $75 a month per vehicle fee.

All apartments feature a refrigerator, stove with oven, dishwasher, microwave, and washer/dryer.

Every apartment has a washer/dryer.

There is $500 non-refundable fee for dogs and $350 for cats, along with a monthly $50 pet rent per pet.

Yes, we have a fully enclosed pet park.

Call us to speak with a friendly Leasing Specialist!

Yes, for stays of 30 days or longer.

We have 24/7 package lockers located on the 3rd floor. There is a one-time service fee of $30, which allows you to pick up your package any time.

Free weights, bench, treadmill, elliptical, TRX, TV, exercise bike, and Precor FTS Glide  to increase core strength, balance, stability and coordination.

There is no amenity fee. Our community quiet hours are 7 am-10 pm.

Very! Our team is on site Monday-Friday, 9 am - 6 pm, Saturday 10 am - 5 pm, and Sunday noon - 5 pm. We also have an after-hours answering service.

Either in person or via our online leasing portal.

Within hours – once we receive all your documents.

Deposit fee, prorated parking and if needed, parking, storage, and pet rent.

Ask questions, we're here to help make your move-in seamless!

You can pay online via our resident portal with a credit card or ACH. We also accept personal checks at Resident Services.

You will be sent a link through Rent Café to register your online portal account to pay online and access other services.

We have valet trash that is required for $25 a month.

Utilities will automatically be reflected in your monthly rent ledger except for your PG&E account, which must be set up via phone or website (set-up instructions are provided to you before and upon move-in).

Set-up instructions are provided to you before and upon move-in, along with each companies contact information and website.

Yes, we have a resident referral program. Ask our team about the latest offering!

Guest are allowed, but if staying longer than 14 consecutive days, we consider them to be a resident and they must be added to the lease. We do not have guest parking.

Yes, there is a lease-break fee of 2 months of rent + 30 days notice.

Yes, right across from the Sonesta hotel on Shellmoud and across from West Elm - Emeryville shuttle. Also, the Trans Bay bus picks up right in front of Powell Plaza on Christie Ave. and Shellmound. The Amtrak station is located on Shellmound - about a 5 minute walk near Public Market.

Located in the heart of the bay, right across from Trader Joes and BevMo in Emeryville.

Alameda County - Emeryville School District

Right around the corner on Doyle St. and Hollis, next to Honor Bar.

Shorebird Park Emeryville, Bay Bridge Trail

Target, Trader Joes, Best Buy, Safeway

Peet's Coffee - located at Public Market on Shellmound, Starbucks located in the Barnes and Noble on Bay Street and Powell Plaza in Emeryville.

From 580, make a right, then another right on Christie Ave., then keep straight passing Powell Plaza, continue straight onto Bay Street.

Bay Street and Ohlone Way

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Our team is always ready to answer your questions.